Purossence se distingue par son engagement exceptionnel envers le luxe et la nature. Nos produits sont fabriqués à la main en petits lots à partir d'ingrédients naturels de la plus haute qualité. Nous dépassons les normes européennes et canadiennes, garantissant une excellence et une sécurité inégalées.

Absolument. Les produits Purossence sont formulés avec des ingrédients doux et naturels, ce qui les rend adaptés à tous les types de peau, y compris les peaux sensibles. Nos produits sont exempts d'irritants et de produits chimiques agressifs, minimisant ainsi le risque de réactions indésirables.

Nous sélectionnons méticuleusement nos ingrédients en privilégiant la qualité et la pureté. Nous travaillons en étroite collaboration avec des fournisseurs de confiance et effectuons des tests approfondis pour garantir que les ingrédients répondent à nos normes strictes. De plus, notre processus de production adhère à des mesures strictes de contrôle de qualité.

Non, Purossence est fièrement sans cruauté. Nous nous opposons fermement aux tests sur les animaux et veillons à ce que tous nos produits soient développés sans aucun danger pour les animaux. Nous croyons en la beauté sans cruauté.

Nos produits sont soigneusement formulés pour conserver leur fraîcheur et leur efficacité. Bien que la durée de conservation puisse varier légèrement d'un produit à l'autre, la plupart de nos produits cosmétiques et de soins de la peau ont une durée de conservation d'environ 12 à 24 mois. Veuillez vous référer à l'emballage du produit pour plus de détails.

Actuellement, nous expédions uniquement aux États-Unis et au Canada. Nous ne livrons pas vers d'autres pays pour le moment. Nous continuerons d'évaluer et nous commencerons à expédier vers d'autres pays.

Veuillez vous référer à notre politique d'expédition pour plus de détails.

Oui, les produits Purossence sont formulés avec des ingrédients doux et naturels, ce qui les rend adaptés aux peaux sensibles. Cependant, nous recommandons toujours de faire un test cutané avant d'utiliser un nouveau produit pour garantir la compatibilité avec votre peau.

Les résultats peuvent varier en fonction des types de peau et des préoccupations de chacun. Avec une utilisation régulière, de nombreux clients remarquent des améliorations visibles de la texture et de l'apparence de leur peau en quelques semaines. Cependant, n’oubliez pas que les soins de la peau sont un voyage et que les bienfaits à long terme nécessitent de la patience et du dévouement.

Les produits Purossence sont formulés avec des ingrédients naturels et sûrs. Cependant, il est toujours conseillé de consulter votre professionnel de la santé avant d'utiliser de nouveaux produits de soin pendant la grossesse ou l'allaitement.

Oui, les produits Purossence conviennent à tous les sexes. Nos soins de la peau et nos cosmétiques sont conçus pour rehausser la beauté naturelle et répondre à un large éventail de types et de préoccupations de peau.

Non, les produits Purossence sont exempts de parfums artificiels. Nous utilisons uniquement des huiles essentielles naturelles et des extraits de plantes pour offrir un parfum subtil et agréable.

Absolument! Les produits Purossence sont soigneusement formulés pour se compléter. Vous pouvez créer une routine de soins de la peau personnalisée en sélectionnant des produits qui répondent à vos problèmes de peau spécifiques et en les superposant en conséquence.

Pour garantir la longévité et l'efficacité des produits Purossence, il est recommandé de les conserver dans un endroit frais et sec, à l'abri de la lumière directe du soleil. Cela aidera à conserver leur fraîcheur et à prolonger leur durée de conservation.

Absolument. Purossence est fier d'offrir des cosmétiques 100 % sans gluten, garantissant une expérience sûre et agréable aux personnes sensibles ou allergiques au gluten.

Oui, les produits Purossence peuvent être intégrés à votre routine de soins de la peau existante. Cependant, nous vous recommandons de tester les nouveaux produits et de les introduire progressivement pour garantir la compatibilité et éviter toute interaction potentielle.

Given the nature of our products, we cannot resell the returned products and it has to go in trash, which ends up in landfill.

To protect our environment we do not accept returns. Please do not send back your products to our corporate office or to our warehouse, since we cannot process returns and no refund will be issued.

If you have any problem with the product your bought, please email us at purossence@gmail.com and we will do our best to make it right for you on a case-by-case basis.

Refer to our Refund Policy for more details.

For lost, stolen, and/or damaged orders you can submit a claim if you purchased shipping protection.

We do not accept returns therefore we don't offer or process refunds. If you have any concerns please email us at purossence@gmail.com and we will do our best to make it right for you on a case-by-case basis.

If we decide to issue a refund, it will be in the form or gift card or gift certificate that can be used on our store for future purchases.

At Purossence, we take great pride in the quality of our products and our commitment towards sustainability and protecting our planet. In line with this mission, we have made the decision not to accept returns or issue refunds for our eco-friendly products.

We understand that this policy may be different from what you are used to, but we ask for your support in reducing waste and protecting the environment.

When you return a product, it has to be disposed of immediately, which contributes to our landfill crisis. In the United States alone, returned products make up 5 billion pounds of waste per year, and the return process burns 1.6 billion gallons of diesel fuel which releases 15 million metric tons of CO2.

We want you to be completely satisfied with your purchase, so if you experience any issues with our products, please do not hesitate to reach out to us at purossence@gmail.com. We will address your concerns on a case-by-case basis and work with you to find a satisfactory solution.

Thank you for being earth-friendly and supporting our sustainable mission at Purossence!

No, we do not have any exception.

At Purossence, we take great pride in the quality of our products and we firmly believe that you will enjoy using these.

We inspect our products before shipment and make sure our products are packaged properly to avoid damages. But unfortunately, accidents do happen.

If you purchased package insurance then you can file a claim for damage.

If you didn't have the package insurance then please write to us at purossence@gmail.com and we will do our best to help you.

We strongly recommend insuring your package at the time of checkout by paying a small fee.

Please refer to Shipping Protection section for more details.

We only issue refund on a case by case basis. Refund will be issued only in the form of a gift card or gift certificate, which can be used on our store for future orders.

Gift card or certificate do not expire.

Yes, we do.

Free Standard Shipping is available in the US on orders greater than $150.

Free Standard Shipping is available in Canada on orders greater than $200 (Canadian Dollars).

Refer to our Shipping Policy for more details.

Note: For some zip codes that are in remote areas the shipping and handling costs are significantly high and therefore we won't be able to offer free shipping for such cases even if the order value qualifies for free shipping. This is a unique situation and shouldn't happen for the majority of orders. In such a case, we will reach out to you before shipping your order and maybe able to offer you a discounted shipping on a case-by-case basis.

We offer simple and subsidized shipping prices instead of using a complex algorithm to calculate shipping price at checkout leading to confusion for customers.

Our Shipping Prices In the US:

• $6.99 for order value less than $50
• $9.99 for order value less than $100
• $12.99 for order value less than $150
• Free Standard Shipping for order value over $150

Our Shipping Prices In the Canada:

• $8.99 for order value less than $50
• $13.99 for order value less than $100
• $17.99 for order value less than $150
• $19.99 for order value less than $200
• Free Standard Shipping for order value over $200

Note: For some zip codes in remote areas the shipping and handling costs are significantly high and therefore we won't be able to offer free shipping for such cases even if the order value qualifies for free shipping. This is a unique situation and shouldn't happen for the majority of orders. In such a case, we will reach out to you before shipping your order and maybe able to offer you a discounted shipping on a case-by-case basis.

Currently, we ship only in the US and Canada. We do not ship to any other country.

We plan to add more countries as we grow.

Yes, there's an exception to our Free Shipping offer based on the order value.

For some zip code in remote locations, the shipping and handling costs are significantly high and therefore we won't be able to offer free shipping for such cases even if the order value qualifies for free shipping. This is a unique situation and shouldn't happen for the majority of orders. In such a case, we will reach out to you before shipping your order and maybe able to offer you a discounted shipping on a case-by-case basis.

Currently, we only offer standard ground shipping. But please email us at purossence@gmail.com if you need expedited shipping option. We will do our best to work with the package carrier to upgrade the shipping option, at actual shipping cost to the customer.

We are working to add expedited shipping options as we continue to improve our customer experience.

For most orders it typically takes anywhere between 2-5 business days to ship but there could be delays due to significant shopping volume during major holidays and peak seasons.

As we continue to grow, we will continue to improve our processes and reduce time taken for orders fulfillment.

Once the items are shipped it usually takes 3-7 business days to deliver your order for most of the zip codes. For certain remote areas the delivery time may be longer.

Once the order has been placed there's no order cancellation flow available to the customer on our store. We plan to introduce self-cancellation in the future.

To cancel or update the order please email us at purossence@gmail.com. Changes have to be requested within an hour of the order placement. We will do our best to update your order. But if the order has already been processed and shipping labels have been create, we may still be able to cancel the order. In this case, we will not be able to refund the shipping cost. If you received free shipping for your order then we will deduct the actual shipping cost paid to carrier & refund you the remaining balance. 

Refund will be issued in the form of gift card or gift certificate only, which will never expire. It can be used for future orders on our store.But if the order has already been processed and shipped, we won't be able to cancel it.

Once you receive your order, we can neither process the return nor provide refund. Please refer to our Refund Policy.In such a situation please email us once your order has been delivered with the details. We will work with you to fix the problem on a case-by-case basis.

This can happen when your order value is too high. We do not let you checkout the order if it's more than these limits

• United States - order value more than $250 (US Dollars)
• Canada - order value more than $300 (Canadian Dollars)

Please email us at purossenc@gmail.com if you have a high value order. We may be able to offer an additional 'High Value Order Discount' and offer free shipping too.Please refer to our shipping policy for more details.

Naked labels are product labels that are made without a backing material. They are typically made from a thin, flexible material, such as fabric or vinyl, and are printed with the desired information, such as the brand name, size, and care instructions. Naked labels are often used on clothing and other textiles, but they can also be used on other products, such as food and beverage packaging, cosmetics, and personal care products.