Purossence stands out for its exceptional commitment to luxury and nature. Our products are handcrafted in small batches using the highest quality natural ingredients. We exceed European and Canadian standards, ensuring unparalleled excellence and safety.

Absolutely. Purossence products are formulated with gentle, natural ingredients, making them suitable for all skin types, including sensitive skin. Our products are free from irritants and harsh chemicals, minimizing the risk of adverse reactions.

We meticulously select our ingredients, prioritizing quality and purity. We work closely with trusted suppliers and conduct thorough testing to ensure the ingredients meet our stringent standards. Additionally, our production process adheres to strict quality control measures.

No, Purossence is proudly cruelty-free. We firmly oppose animal testing and ensure that all our products are developed without any harm to animals. We believe in beauty without cruelty.

Our products are carefully formulated to maintain freshness and efficacy. While shelf life may vary slightly between products, most of our cosmetics and skincare items have a shelf life of approximately 12 to 24 months. Please refer to the product packaging for specific details.

Currently we ship only in the US and Canada. We do not ship to other countries at the moment. We will continue to evaluate and we start shipping to other countries.

Please refer to our shipping policy for details.

Yes, Purossence products are formulated with gentle and natural ingredients, making them suitable for sensitive skin types. However, we always recommend doing a patch test before using a new product to ensure compatibility with your skin.

Results may vary depending on individual skin types and concerns. With consistent use, many customers notice visible improvements in their skin's texture and appearance within a few weeks. However, please remember that skincare is a journey, and long-term benefits require patience and dedication.

Purossence products are formulated with natural and safe ingredients. However, it's always advisable to consult with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding.

Yes, Purossence products are suitable for all genders. Our skincare and cosmetics are designed to enhance natural beauty and cater to a diverse range of skin types and concerns.

No, Purossence products are free from artificial fragrances. We use only natural essential oils and plant-based extracts to provide a subtle and pleasant scent.

Absolutely! Purossence products are carefully formulated to complement each other. You can create a customized skincare routine by selecting products that address your specific skin concerns and layering them accordingly.

To ensure the longevity and efficacy of Purossence products, it is recommended to store them in a cool, dry place away from direct sunlight. This will help maintain their freshness and extend their shelf life.

Absolutely. Purossence is proud to offer 100% gluten-free cosmetics, ensuring a safe and enjoyable experience for individuals with gluten sensitivities or allergies.

Yes, Purossence products can be incorporated into your existing skincare routine. However, we recommend patch testing new products and gradually introducing them to ensure compatibility and avoid any potential interactions.

Given the nature of our products, we cannot resell the returned products and it has to go in trash, which ends up in landfill.

To protect our environment we do not accept returns. Please do not send back your products to our corporate office or to our warehouse, since we cannot process returns and no refund will be issued.

If you have any problem with the product your bought, please email us at purossence@gmail.com and we will do our best to make it right for you on a case-by-case basis.

Refer to our Refund Policy for more details.

For lost, stolen, and/or damaged orders you can submit a claim if you purchased shipping protection.

We do not accept returns therefore we don't offer or process refunds. If you have any concerns please email us at purossence@gmail.com and we will do our best to make it right for you on a case-by-case basis.

If we decide to issue a refund, it will be in the form or gift card or gift certificate that can be used on our store for future purchases.

At Purossence, we take great pride in the quality of our products and our commitment towards sustainability and protecting our planet. In line with this mission, we have made the decision not to accept returns or issue refunds for our eco-friendly products.

We understand that this policy may be different from what you are used to, but we ask for your support in reducing waste and protecting the environment.

When you return a product, it has to be disposed of immediately, which contributes to our landfill crisis. In the United States alone, returned products make up 5 billion pounds of waste per year, and the return process burns 1.6 billion gallons of diesel fuel which releases 15 million metric tons of CO2.

We want you to be completely satisfied with your purchase, so if you experience any issues with our products, please do not hesitate to reach out to us at purossence@gmail.com. We will address your concerns on a case-by-case basis and work with you to find a satisfactory solution.

Thank you for being earth-friendly and supporting our sustainable mission at Purossence!

No, we do not have any exception.

At Purossence, we take great pride in the quality of our products and we firmly believe that you will enjoy using these.

We inspect our products before shipment and make sure our products are packaged properly to avoid damages. But unfortunately, accidents do happen.

If you purchased package insurance then you can file a claim for damage.

If you didn't have the package insurance then please write to us at purossence@gmail.com and we will do our best to help you.

We strongly recommend insuring your package at the time of checkout by paying a small fee.

Please refer to Shipping Protection section for more details.

We only issue refund on a case by case basis. Refund will be issued only in the form of a gift card or gift certificate, which can be used on our store for future orders.

Gift card or certificate do not expire.

Yes, we do.

Free Standard Shipping is available in the US on orders greater than $150.

Free Standard Shipping is available in Canada on orders greater than $200 (Canadian Dollars).

Refer to our Shipping Policy for more details.

Note: For some zip codes that are in remote areas the shipping and handling costs are significantly high and therefore we won't be able to offer free shipping for such cases even if the order value qualifies for free shipping. This is a unique situation and shouldn't happen for the majority of orders. In such a case, we will reach out to you before shipping your order and maybe able to offer you a discounted shipping on a case-by-case basis.

We offer simple and subsidized shipping prices instead of using a complex algorithm to calculate shipping price at checkout leading to confusion for customers.

Our Shipping Prices In the US:

• $6.99 for order value less than $50
• $9.99 for order value less than $100
• $12.99 for order value less than $150
• Free Standard Shipping for order value over $150

Our Shipping Prices In the Canada:

• $8.99 for order value less than $50
• $13.99 for order value less than $100
• $17.99 for order value less than $150
• $19.99 for order value less than $200
• Free Standard Shipping for order value over $200

Note: For some zip codes in remote areas the shipping and handling costs are significantly high and therefore we won't be able to offer free shipping for such cases even if the order value qualifies for free shipping. This is a unique situation and shouldn't happen for the majority of orders. In such a case, we will reach out to you before shipping your order and maybe able to offer you a discounted shipping on a case-by-case basis.

Currently, we ship only in the US and Canada. We do not ship to any other country.

We plan to add more countries as we grow.

Yes, there's an exception to our Free Shipping offer based on the order value.

For some zip code in remote locations, the shipping and handling costs are significantly high and therefore we won't be able to offer free shipping for such cases even if the order value qualifies for free shipping. This is a unique situation and shouldn't happen for the majority of orders. In such a case, we will reach out to you before shipping your order and maybe able to offer you a discounted shipping on a case-by-case basis.

Currently, we only offer standard ground shipping. But please email us at purossence@gmail.com if you need expedited shipping option. We will do our best to work with the package carrier to upgrade the shipping option, at actual shipping cost to the customer.

We are working to add expedited shipping options as we continue to improve our customer experience.

For most orders it typically takes anywhere between 2-5 business days to ship but there could be delays due to significant shopping volume during major holidays and peak seasons.

As we continue to grow, we will continue to improve our processes and reduce time taken for orders fulfillment.

Once the items are shipped it usually takes 3-7 business days to deliver your order for most of the zip codes. For certain remote areas the delivery time may be longer.

Once the order has been placed there's no order cancellation flow available to the customer on our store. We plan to introduce self-cancellation in the future.

To cancel or update the order please email us at purossence@gmail.com. Changes have to be requested within an hour of the order placement. We will do our best to update your order. But if the order has already been processed and shipping labels have been create, we may still be able to cancel the order. In this case, we will not be able to refund the shipping cost. If you received free shipping for your order then we will deduct the actual shipping cost paid to carrier & refund you the remaining balance. 

Refund will be issued in the form of gift card or gift certificate only, which will never expire. It can be used for future orders on our store.But if the order has already been processed and shipped, we won't be able to cancel it.

Once you receive your order, we can neither process the return nor provide refund. Please refer to our Refund Policy.In such a situation please email us once your order has been delivered with the details. We will work with you to fix the problem on a case-by-case basis.

This can happen when your order value is too high. We do not let you checkout the order if it's more than these limits

• United States - order value more than $250 (US Dollars)
• Canada - order value more than $300 (Canadian Dollars)

Please email us at purossenc@gmail.com if you have a high value order. We may be able to offer an additional 'High Value Order Discount' and offer free shipping too.Please refer to our shipping policy for more details.

Naked labels are product labels that are made without a backing material. They are typically made from a thin, flexible material, such as fabric or vinyl, and are printed with the desired information, such as the brand name, size, and care instructions. Naked labels are often used on clothing and other textiles, but they can also be used on other products, such as food and beverage packaging, cosmetics, and personal care products.